Full-time · Vijayawada
Bodyshop Advisor
Manages customer body/paint repair jobs from estimate through to quality-checked handover.
The role
The Bodyshop Advisor is the customer's main point of contact for accident and body/paint repair work, translating vehicle damage into an accurate estimate and a clear repair plan. Because body-repair jobs typically involve insurance claims and longer turnaround times than routine service, this role carries responsibility for transparent communication, timely insurance coordination and a quality-checked handover that restores the customer's confidence in the vehicle.
Responsibilities
- Receive vehicles for body/paint repair, assess damage and prepare estimates for customer/insurance approval
- Set realistic repair timelines and communicate them clearly at intake
- Liaise with insurance surveyors for claim approvals and cashless settlement processing
- Follow up on pending claim approvals to avoid delays in repair start
- Track repair progress with the bodyshop team; keep customers updated and ensure timely delivery
- Coordinate parts availability with the stores/spares team to avoid repair delays
- Conduct a quality check before handover and explain the repair job and warranty to the customer
- Ensure paint-match and finish quality meet dealership standards before release
Requirements
- Education: Diploma/ITI in Automobile or Mechanical Engineering.
- Experience: 3-5 years in a bodyshop / collision-repair environment.
- Body & paint repair process knowledge
- Insurance surveyor coordination and claims process
- Estimation software/DMS usage and customer handling
- Understanding of cashless-claim documentation and insurer empanelment processes
- Ability to explain repair scope and timelines clearly to anxious/frustrated customers