Full-time · Hyderabad West
CR Head (Sales)
Leads customer relations, front-office and CRM functions for the EV business.
The role
The CR Head (Sales) leads customer relationship management, front-office operations and the CRM sales/support function for the new EV business, shaping the customer experience from first enquiry through ownership. Since first impressions matter disproportionately for a new business and a new vehicle category, this role has significant influence on how quickly the outlet builds a positive local reputation.
Responsibilities
- Own the CRM sales/lead-management function and overall customer experience for the outlet
- Oversee Receptionist, Hostess, Housekeeping and Pantry functions to ensure a consistently high-quality customer environment
- Lead and review the CRM Sales function and its reporting roles (CRE Sales, Delivery Coordinator)
- Report customer experience metrics and CRM funnel performance to the Business Head
Requirements
- ● Education: Graduate/MBA in any discipline.
- Experience: 8-12 years in customer relations/CRM functions in automobile retail, with at least 3 years in a leadership role.
- CRM strategy, lead-management systems and customer experience design
- Front-office and facilities management
- Team leadership across customer-facing support functions
- Customer experience considerations specific to first-time EV buyers