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Mahavir Group · Sales

Full-time · Hyderabad West

CRM Sales

Manages the CRM/lead-management function and coordinates customer follow-up.

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The role

The CRM Sales role manages the CRM/lead-management system for the outlet, ensuring every enquiry is logged, tracked and followed up consistently, so that leads are not lost to poor follow-up discipline. Per Group norms, a CRM Sales headcount is warranted where the outlet has three or more CRE Sales executives.

Responsibilities

  • 01Administer the CRM system, ensuring all leads are logged and tracked to closure
  • 02Guide the CRE Sales team on follow-up discipline and TAT adherence
  • 03Generate funnel and follow-up reports for the CR Head (Sales) and GM – Sales

Requirements

  • 01Education: Graduate in any discipline.
  • 02Experience: 3-6 years in CRM/lead-management functions in automobile retail.
  • 03CRM/DMS system administration and reporting
  • 04Lead funnel analysis and follow-up process design
  • 05Team coordination with CRE Sales and Sales Consultants