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Mahavir Group · Service

Full-time · Hyderabad West

CRM Service

Manages CRM/lead-management and follow-up for service customers.

Walk-in

The role

CRM Service manages the CRM/lead-management system for after-sales customers, ensuring service reminders, follow-ups and feedback calls happen consistently, so customers stay engaged with the service function between visits and any concerns are caught early.

Responsibilities

  • 01Administer the CRM system for service reminders, follow-ups and feedback calls
  • 02Ensure timely post-service follow-up calls and capture customer feedback
  • 03Flag unresolved complaints or low-satisfaction feedback to the Service Manager/GM – Service promptly
  • 04Generate CSI and follow-up compliance reports for the GM – Service

Requirements

  • 01Education: Graduate in any discipline.
  • 02Experience: 2-5 years in CRM/customer-relationship functions, preferably in automobile after-sales.
  • 03CRM/DMS system administration for service reminders and follow-ups
  • 04Customer feedback and complaint-handling coordination
  • 05Reporting on service CSI and follow-up TAT