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Mahavir Group · Sales

Full-time · Hyderabad West

Customer Relationship Executive

Follows up with leads and customers to support the sales funnel.

Walk-in

The role

The CRE (Customer Relationship Executive) Sales follows up with leads and existing customers by phone and other channels, keeping the sales funnel warm and ensuring no enquiry is left unattended. Per Group norms, headcount here scales with the volume of CRE Sales required to service the enquiry base (one CRM Sales headcount is added once three or more CRE Sales executives are in place).

Responsibilities

  • 01Call and follow up with leads and customers as per the defined CRM cadence
  • 02Update every interaction accurately in the CRM system
  • 03Flag hot leads or unresolved concerns to the CRM Sales/Sales team promptly

Requirements

  • 01Education: Graduate in any discipline.
  • 02Experience: 1-3 years in telecalling/customer follow-up roles.
  • 03Telecalling and customer follow-up etiquette
  • 04CRM data entry and update discipline
  • 05Basic product knowledge to answer preliminary customer questions