Full-time · Secunderabad
Front Office Manager
Manages the workshop reception and front-office customer experience.
The role
The Front Office Manager owns the workshop's reception and front-office experience, ensuring every visitor's first interaction with the dealership is professional, warm and consistent with brand standards. This role blends hospitality management with team supervision and is responsible for the ambience, visitor flow and telephone handling that shape a customer's first impression before they even meet a Sales Consultant.
Responsibilities
- Oversee reception, telephone handling and visitor management to ensure a professional, brand-consistent first impression
- Coordinate hospitality for walk-in customers and VIP visitors
- Ensure showroom ambience and front-office standards are maintained
- Supervise receptionist/hostess staff and housekeeping support at the front office
- Liaise with Sales and CRM teams to ensure a seamless handover of walk-in customers
Requirements
- Education: Graduate, preferably in Hospitality/Business Administration.
- Experience: 4-6 years in front-office/guest relations, hospitality or premium retail preferred.
- Customer service and hospitality standards
- Telephone and visitor management
- Team supervision and MS Office
- Showroom ambience/display standards awareness