Full-time · Vijayawada
IT Executive
Provides day-to-day IT support to end users at the location.
The role
The IT Executive provides day-to-day technical support to end users at the location, keeping hardware, network and DMS/ERP access running smoothly so that other departments can work without interruption. This is a hands-on, first-line support role that requires quick troubleshooting and clear communication with non-technical staff.
Responsibilities
- Attend to day-to-day IT issues (hardware, network, DMS/ERP access) raised by employees at the location
- Maintain systems, network connectivity, CCTV and other IT assets at the location
- Escalate unresolved issues to the IT Manager
- Maintain an asset register and basic incident log for IT issues raised and resolved
Requirements
- Education: Diploma/Degree in IT/Computer Science.
- Experience: 1-3 years in IT support.
- Hardware/network troubleshooting
- DMS/ERP support
- Printer/CCTV maintenance basics
- Basic understanding of data backup and antivirus practices