Full-time · Sanathnagar
Process Associate
Executes back-office and operational processes accurately for the assigned department.
The role
The Process Associate executes defined back-office and operational processes accurately and within agreed timelines, supporting whichever department they are assigned to (Sales, Service, CRM or Accounts) with documentation, data entry and coordination so that customer-facing teams can focus on customers.
Responsibilities
- Carry out assigned operational/back-office processes (documentation, data entry, filing, MIS updates) as per defined SOPs and timelines
- Liaise with relevant departments to resolve data or documentation gaps
- Maintain trackers and generate periodic status updates for the reporting manager
- Ensure accuracy and completeness of processed transactions/records; flag exceptions proactively
Requirements
- Education: Graduate in any discipline.
- Experience: 1-3 years in a process/back-office role.
- MS Office/Excel proficiency
- Attention to detail and process adherence
- Basic reporting
- Comfort working with multiple internal systems/DMS modules