Sales Consultant

The role

The Sales Consultant is the primary point of contact for customers exploring a Škoda vehicle purchase, responsible for converting enquiries into confident buying decisions through consultative, needs-based selling. This role directly drives the dealership's new-vehicle sales volume and is central to the customer's first impression of the brand, requiring a balance of product expertise, negotiation skill and genuine customer care across the entire journey from first enquiry to delivery and beyond.

Responsibilities

• 01Attend to all walk-in customers and assigned leads promptly
• 02Update every enquiry in the CRM/lead-management system within the defined TAT
• 03Follow up on unconverted leads systematically through the defined sales funnel stages
• 04Understand customer needs, conduct product presentations and test drives
• 05Present finance, insurance and accessory options; negotiate and close the sale
• 06Prepare and explain the booking form, price quotation and delivery timeline accurately
• 07Achieve assigned monthly sales volume, enquiry-to-conversion and test-drive targets
• 08Achieve targets for finance penetration, insurance and accessory attachment as applicable
• 09Ensure a smooth delivery experience and support the after-sales handover
• 10Follow up post-delivery for referrals and CSI feedback
• 11Maintain long-term relationships with existing customers for repeat purchase and referrals

Requirements

• 01Education: Graduate in any discipline.
• 02Experience: 1-3 years in automobile/retail sales preferred; freshers with strong communication skills may be considered.
• 03Product knowledge and consultative selling skills
• 04Negotiation and closing skills
• 05CRM/e-Dealer usage and customer-first orientation
• 06Working knowledge of vehicle finance, insurance and exchange/trade-in processes
• 07Objection-handling and competitive-comparison skills
• 08Fluency in the local language(s) and working proficiency in English