Full-time · Kukatpally
Service Advisor - Isuzu
Acts as the customer's point of contact at service reception for commercial vehicles.
The role
The Service Advisor is the customer interface at the service reception for commercial vehicles, converting a fleet customer's complaint into an accurate job card and managing expectations around turnaround time, which is often business-critical for transporters who lose revenue for every day a vehicle is off the road.
Responsibilities
- Greet customers, understand complaints/requirements and prepare accurate job cards with cost and time estimates
- Liaise with the workshop team on repair progress, prioritizing minimum vehicle downtime for fleet customers
- Keep customers updated on status and obtain prior approval for any additional work/cost revision
- Ensure quality check before handover and explain the job card, parts replaced and warranty coverage
- Maintain service records; follow up post-service for feedback and address complaints in coordination with the Service Manager
Requirements
- Education: Diploma/Degree in Automobile or Mechanical Engineering preferred.
- Experience: 2-4 years in a commercial vehicle service environment.
- Commercial vehicle systems knowledge
- Job-card/estimation skills and DMS usage
- Understanding of fleet-customer uptime priorities
- Ability to negotiate realistic turnaround commitments with the workshop team