Full-time · Hyderabad West
Service Manager
Manages day-to-day workshop and service reception operations.
The role
The Service Manager manages day-to-day workshop and service reception operations, ensuring vehicles are serviced to quality standards and within promised timelines, and that customers have a smooth, well-communicated service experience.
Responsibilities
- Plan and oversee daily workshop scheduling to ensure vehicles are serviced within promised timelines
- Enforce service quality standards, warranty procedures and safety protocols in the workshop
- Supervise service reception and workshop staff and coordinate their day-to-day work
- Report service performance, TAT and customer feedback to the GM – Service
Requirements
- Education: Diploma/Degree in Automobile or Mechanical Engineering.
- Experience: 6-10 years in automobile service operations, with at least 2-3 years in a supervisory role.
- Workshop scheduling, job-card management and DMS usage
- Team supervision (service advisors/technicians) and quality control
- Warranty claim processing
- Basic familiarity with EV maintenance requirements and service intervals